Return & Exchange Policy – HydroVibe

At HydroVibe, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with a smooth return and exchange process.

 

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Eligibility for Returns & Exchanges

• Time Frame: Requests must be made within 7 days of receiving your order

• Condition: Items must be unused, undamaged, and in original packaging

• Proof of Purchase: A valid order number or receipt is required

 

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Non-Returnable Items

• Products damaged due to misuse or improper care

• Items not purchased directly from HydroVibe or authorized sellers

• Clearance, discount, or final-sale items

 

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How to Initiate a Return or Exchange

 

1. Contact Us

   Email info@techntrends.pk or WhatsApp 03104465814 with your order number and reason.

2. Approval

   Our team will review the request and provide instructions if eligible.

3. Shipping

   Please ship the item to the provided address. Customers are responsible for return shipping unless the item was defective or incorrect.

 

 

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Refunds

• Refunds are issued to the original payment method within 7–10 business days after inspection

• Shipping fees are non-refundable unless the item was defective or incorrect

 

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Exchanges

If you prefer an exchange, we will ship the replacement item once the returned product has been received and inspected.

 

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Need help?

📧 Email: info@techntrends.pk

📞 WhatsApp: 03104465814